Frequently Asked Questions (FAQ)

1. Ordering

Q: How do I place an order?
A: Browse our collection and select the desired product. Choose the appropriate size, color, or other options, and click "Add to Cart." Once you've added all items, proceed to checkout to complete your purchase.

Q: Can I modify or cancel my order after placing it?
A: If you need to change or cancel your order, please contact us immediately at info@backtosylish.com. We process orders quickly, but we'll do our best to accommodate your request if the order hasn't been shipped yet.

2. Payment

Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal.

Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment details. Your information is processed securely, and we do not store your credit card information.

3. Shipping

Q: Where do you ship to?
A: Currently, we ship within United States of America. International shipping is not available at this time.

Q: How much does shipping cost?
A: Shipping charges are calculated at checkout based on your location and the selected shipping method.

Q: How long will it take to receive my order?
A: Orders are processed within 2-3 business days. Delivery times depend on the chosen shipping method:

• Standard Shipping: 5-7 business days

Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email to monitor your shipment's progress.

4. Returns & Refunds

Q: What is your return policy?
A: We accept returns of unused items in their original packaging within 30 days of delivery. Custom-made products, personal care items, and gift cards are non-returnable. To initiate a return, contact us at info@backtosylish.com.

Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 7 business days to your original payment method.

5. Products

Q: Are the product images on your website accurate?
A: We strive to display our products as accurately as possible. However, colors may vary slightly due to different monitor settings.

Q: How can I find the right size?
A: Please refer to our size chart available on each product page to ensure the best fit.

6. Account & Newsletter

Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders and view your order history.

Q: How can I subscribe or unsubscribe from your newsletter?
A: You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. To unsubscribe, click the "Unsubscribe" link at the bottom of any newsletter email.

7. Contact Us

Q: How can I contact customer service?
A: You can reach us via email at support@backtosylish.com. We aim to respond within 24 hours on business days.

Contact Us via email: info@backtostylish.com
Contact Us via Whatsapp: + 1 (410) 905 4109
Contact Us via SMS: + 1 (305) 699 3553